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FAQ

HERE ARE SOME FREQUENTLY ASKED QUESTIONS YOU MIGHT LIKE ANSWERS TO:

How long will my order take?
We endeavour to complete your order and have it dispatched to you  within a week.

Can I upload a photo directly from facebook?
No, but you can save an image on facebook or any social media site here’s how.
Simply right click on the image you want to use and select save image.
Save it to a given location such as your desktop or camera roll.
Use the upload facility on the site to upload your image from this location and you are good to go.

How do I know if my photograph is good enough quality?
Ideally, we would like images above 1 MB in size but can use some smaller images.
if you are uploading a photograph  directly from your mobile phone the best setting to use is ” actual size.
We can also take images taken on your digital camera up to 7 MB.
Other supported platforms are Instagram, Hipstagram, twitter, facebook, etc.

Are there other sizes available?
Currently we supply square frames in photograph sizes of 4 inch, 6 inch and 8 inch.

Are there any other colours available?
We will be introducing some new lines soon so watch this space..

How Much does it cost?
A  4″ Pico frame starts at just 10 euro

What is Foamex?
Foamex is a rigid compound plastic which is inert so has no nasties that will affect your print.

What if I'm not happy?
We do try to make sure you are 100% happy with your picoframe. If for whatever reason you are not we will offer a reprint or a full refund.
If you have any further questions about our service please email us and we will be happy to reply to you directly and add your question and answer to our FAQ’S.